College Student Storage, Moving & Shipping FAQs
Got Questions About Colorado Student Storage? We’ve got answers!
Find quick, clear information about Colorado student storage, moving, shipping, packing, billing, and more. Whether you need summer or semester student storage, help from our student movers, or shipping services, find answers to common questions below.
General
Why do you need my email and my parent's email?
We communicate exclusively via email, so it’s crucial to check it regularly, especially during summer. Your parent’s email ensures we can reach someone if needed.
Storage
Can I store more than just boxes?
Yes! We store furniture, bikes, skis, dorm fridges, and even vehicles. No food, candles, money, or liquids allowed.
How do I label my stuff?
Print labels from your account or use our provided sticker tags. Mark all boxes with your full name and confirmation number.
Can I store items while studying abroad?
Yes, at the same rate per semester as summer storage.
What happens if I don’t pay?
You have a 1-month grace period. After that, we reserve the right to dispose of your items.
Do you store vehicles?
Yes, we store vehicles in a climate-controlled warehouse. You can leave your belongings inside the car, and it must have at least 1/4 tank of gas.
Where are my items stored?
In a secure, climate-controlled warehouse in Boulder and Fort Collins, CO.
What if I have more or fewer items than expected?
You’ll only be billed for what you store. The minimum storage charge is $100 after discounts. When you sign up over the phone we can provide an estimate of storage costs, but that is no guarantee of what the final price will be. The price of your storage depends on what you give CSS on the pick-up day.
Shipping
How should I pack for shipping?
Label all sides with your name, confirmation number, and shipping address. Use sufficient padding for fragile items.
Is there a minimum shipping charge?
No minimum rate applies.
What’s included in shipping costs?
$500 insurance per package, packaging materials, pickup, and UPS Ground shipping with tracking.
Moving
Are there additional moving or assembly fees?
Yes, for pickups beyond the ground floor ($45/15 min, $175/hr). Assembly/disassembly services are available at the same rate.
Can you help with direct moves?
Yes! Moving services within Colorado are $175/hr (2-hour minimum).
Packing
Can CSS pack for me?
Yes! We expertly re-pack items to ensure safety and proper insurance coverage. Fees range from $25-$75 per item, or $175/hr for full rooms (2-hour minimum).
Billing & Insurance
When do I pay?
A deposit is required at signup, with the balance due at pickup. An itemized receipt is emailed after billing.
Can I cancel and get a refund?
Yes, up until Box Day. If you already received boxes and tape, your deposit is forfeited.
What about insurance?
Storage includes $0.60 per pound coverage (up to $100 per item), with optional extra coverage available. Shipping includes $500 insurance per package, with additional coverage for $10 per $100 insured.
What payment methods do you accept?
Credit cards (3% fee), cash, checks, Venmo, and Bitcoin.
Are there fees for late payments?
- If your credit card is declined, you have 1 week to pay your storage invoice.
- After 1 week, a 20% late fee is added.
- For each additional week unpaid, a 10% late fee is added.
- If unpaid after 30 days, you’ll receive a written and emailed notice. You’ll have 30 more days to pay.
- If still unpaid, your items will be disposed of and a $175 disposal fee will be charged.
Are there hidden fees?
No hidden fees, but penalties apply for late payments, failed deliveries, and overweight boxes.